#DELIVERY ORDER MANAGER SOFTWARE#

The payment is processed, and then the order is sent to the warehouse once your software system approves the charges. It also gives you their phone number and email address, should you need to follow up with service recovery. This creates a customer profile and allows your order management system to track their purchase history, the volume of orders, and payment and delivery preferences. To improve the sales process, make all fields of your online form mandatory so that you have all the necessary contact information for the customer up-front. Online, your customers will enter their details on a standardized form, with an option to have a securely saved preferred payment method.

Your customer places an order through your third-party sales site, your own website, or over the phone with a live representative. The smoother the software runs, the faster you can fulfill orders, and the less likely your customer receives the wrong item or experiences the frustration of backorders. When used properly, order management software produces a seamless flow from entering invoices through after sales follow-up. Most order management software programs follow a 6-step system, relying on automation to help employees accurately process and fulfill customer orders. The best kinds of inventory management systems also have an order management app, allowing you to manage your stock on the go and spot-check your business in real-time.Įffective order management improves the business workflow and increases the likelihood of repeat customers. Order management software is also shareable, from the customer service team to the accounting team, the warehouse staff, and you, the business owner. Order management software can work for both B2B and B2C businesses of any size. Order management systems help ensure more accurate inventory management, automatically entering new inventory into the system, tracking sales through different selling platforms, such as eBay and Amazon, and alerting you, the business owner, when your stock of a particular item drops low enough for a re-order.Īn order management system can also automate the order-to-cash process, beginning with the customer order through payment reconciliation, fulfillment, and shipment. What Is an Order Management System?Īn Order Management System is a computer software program that allows businesses to manage their orders and inventory. Establishing the right order management system (OMS) for your eCommerce store, whether you serve B2B, B2C, or both, can help your business run more efficiently and reduce the number of errors in order fulfillment and payment reconciliation.īeing able to manage your inventory on different sales channels and check inventory availability in real time allows you to balance your stock, forecast sales and easily take orders.

Delivery order manager